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FAQs - Accommodation FAQ's

General information about our accommodation and facilities.


 

Q: What time is check-in and check-out?

Check In: 2:00pm
Check Out: 11:00am

Q: Can I have a late check-out?

An extended check out time may be available on request by contacting Reception. Additional charges may apply.

Q: Do you require a security bond upon check-in?

Credit card details are required on arrival. If no credit card is available, a $100.00 cash bond per guest is payable. The bond is refundable at checkout.

Q: Is there Internet or WiFi access available?

Rooms are outfitted with wired and wireless Internet access (fees apply).

Q: How often are the apartments serviced?

Housekeeping services are available 24 hours, 7 days a week.

Q: Is all linen provided?

Yes, all freshly cleaned linen is supplied.

You can also contact Reception if you need any extra blankets, pillows, towel, mini bar  replenishment, toiletries, room servicing, luggage racks, flower vases or any other miscellaneous items.

Q: Is the swimming pool heated?

Yes, the outdoor swimming pool & spa is heated at RACV Royal Pines Resort.

Q: What facilities do you have?

RACV Royal Pines Resort prides itself on the extensive facilities available for guest use. Some facilities include:

  • Bar
  • Business Service
  • Café & Restaurants
  • Dry Cleaning / Laundry
  • Games Room
  • Gym / Fitness room
  • Kids Club
  • Conference Facilities
  • Currency Exchange
  • Golf Course
  • Gymnasium
  • Internet
  • Car Parking
  • Cycle/Running Path
  • Children's Play Area
  • Swimming Pools
  • Pool - Heated
  • Room Service
  • Day Spa
  • Full Sized Tennis Court

For more information on our resort facilities, click here.

Q: Can I book theme park tickets at reception?

Yes, our friendly staff at reception can help you book theme park tickets.

For more information on our local attractions, click here.

You can also pre-purchase all your tickets using the booking calender on the right

Q: Is after hours check-in available?

Yes, after hours check-in is available at our 24 hour Reception desk.

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